About Rob Bertolino Plumbing & Heating
For over 15 years, Rob Bertolino Plumbing & Heating has proudly served the Virginia Beach, Norfolk, and surrounding communities of Hampton Roads and the Virginia Southside, driven by a family legacy deeply rooted in the plumbing trade. We're committed to offering comprehensive plumbing solutions that go beyond mere fixes but also educate, inform, and empower our valued customers. Dive into our story from the very beginning and learn what truly sets us apart.
A Founding Vision & Transformative Growth
Founder Rob Bertolino, a natural-born entrepreneur, started the business with his wife, Eliza, driven by a vision to redefine plumbing services. Dissatisfied with the status quo and inspired by a desire for positive change, Rob sought to create a company that prioritizes the whole customer experience, from the initial phone call to the completion of the job.
His brother Tony joined the venture in 2015, adding a new dimension to the company's dynamic. Together, they navigated the challenges of a growing business, learning the ropes, and, at times, burning the midnight oil.
In 2020, Rob had his first child, prompting a shift in perspective. Tony took charge of Rob's responsibilities, revealing the need for collaboration and a shared understanding. This marked the transformation of their partnership into a cohesive unit, each bringing unique strengths to the table.
A Commitment to Leadership in the Plumbing Industry
Both Rob and Tony continue to make a significant impact on the plumbing industry, exemplified by their active involvement in the Plumbing-Heating-Cooling Contractors Association (PHCC). Tony's exceptional contributions have been recognized through prestigious accolades such as the PHCC 2021 Plumbing Instructor of the Year and the PHCC 2023 Plumbing Contractor of the Year, jointly awarded to Rob and Tony Bertolino of Bertolino Plumbing & Heating. Tony's dedication extends beyond recognition, as evidenced by his role as Chairman of the Virginia Executive Board of PHCC. Furthermore, Tony's proficiency and leadership were highlighted as he addressed attendees at the PHCC Connect 2022 Rising Leaders Summit, a platform provided by the Future Leaders program—a program he played a pivotal role in establishing. These accomplishments further cement Rob Bertolino Plumbing & Heating's position as a leading authority and advocate within the plumbing industry.
Valuing Employees: Investing in Team Excellence
Rob Bertolino Plumbing & Heating is the plumber's plumber, collaborating seamlessly with industry peers but also building up those who are eager to learn the plumbing trade. The company values its employees, recognizing their intelligence and problem-solving skills in a trade often misunderstood. They invest in their team's education, offering various benefits and ensuring a work environment that fosters pride and job satisfaction.
Understanding the importance of education within the plumbing industry, Rob Bertolino Plumbing & Heating takes proactive steps to support its employees' learning journey. This includes covering tuition fees and enrolling team members in the plumbing apprenticeship program at Norfolk Technical. Over the course of four years, employees engage in both classroom instruction and hands-on training. Tony, serving as an instructor, conducts classes on theory and code work at Norfolk Technical and has taught every plumber they’ve had.
A Balanced Partnership & Exceptional Service
The brothers, Rob and Tony, embody a perfect balance of skills. Tony, an operations expert, focuses on building efficient systems and further educating employees, while Rob, the visionary, excels with company ideals and customer experience. This cohesive partnership ensures that Rob Bertolino Plumbing & Heating remains at the forefront of the plumbing industry, delivering excellence at every turn.
They strive to provide exceptional plumbing services but also to embrace open communication with customers. Whether customers want to observe their skilled plumbers at work or ask questions about the process, Rob Bertolino Plumbing & Heating encourages it. Our belief is that transparency builds trust, and a satisfied customer today will return for future needs, forging lasting relationships built on mutual respect and understanding.
In a world where plumbing issues can be complex, Rob, Tony, and the rest of their team distinguish themselves by teaching, solving problems, and consistently delivering exceptional service. Their commitment to educating customers and empowering them with knowledge sets them apart, ensuring that every interaction with them is marked by trust, reliability, and satisfaction. Choose Rob Bertolino Plumbing & Heating for a trustworthy, knowledgeable, and customer-focused experience that exceeds expectations.
Schedule Your Next Service Today
With years of dedicated service to the Virginia Beach, Norfolk, and Virginia Southside, we've earned a reputation for excellence and integrity in the plumbing industry. Our commitment to customer satisfaction is evident in every aspect of our work, from our skilled service technicians to our transparent pricing and personalized service. Give us a call today to schedule your next service. We look forward to hearing from you.
